FAQ Frequently asked questions

FAQ

Presale Questions

How does it work?
As soon as you receive an order in your online shop, the H4G.io server recognizes this, buys the order from the supplier and sends the activation code to the end customer by email
A shop slot is a reserved space with which your online shop can be connected. The space can be rented for a certain period of time.
First and foremost, you need an online shop based on WooCommerce or Shopify. Depending on your requirements, you need API access from the respective supplier.

Installation

Which shops are compatible?
You can currently connect Shopify & WooCommerce to H4G.
Depending on the number of your shop slot is limited.
H4G doesn't care which payment service provider you use. If the order is marked as paid in your shop system, it will be processed.

Application management

Do I have to leave my computer on for several hours to import products ?
Since H4G is a cloud solution, you can switch off your computer and the import is carried out automatically.
New products are always added between 00:00 - 04:00 AM (CEST) to H4G. You can then add the new products to your shop using the Single Importer.
Yes, you can use the Price Controller to manage all product prices very easily.

Fees

Are there any hidden platform fees ?
You only need one active shop slot. H4G does not charge any additional fees for orders. You can place as many orders per month as you want.
Payment processors like PayPal and Stripe charge normally a fee depending on the currency in which they receive the payment and the location of the customer.
These fees are usually due unless you deposit the money with the supplier by bank transfer.

Get in Touch

Is still something unclear ? We are happy to help. Contact us !

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